Bidding & Buying FAQ

  • The majority of our auctions take place on online through our custom-build auction platform and app. Our platform offers a clean, easy-to-use and contemporary experience for buyers who are based anywhere in the world.

  • Yes! Auction viewing takes place at our gallery location, 122 Prince William Street, Saint John NB, prior and during the auction period. We welcome appointments to view specific items.

  • Yes! Please contact us with the auction and lot number, and we will provide a detailed condition report.

    Please submit your condition report request well in advance of auction close.

  • Our bidding registration process is easy and can be completed in a few easy steps. Visit our auction platform to view upcoming auctions, and then click the ‘Register to Bid’ button. View our step-by-step guide to registering.

  • If you have the winning bid on an item, you will see a green banner on the lot indicating that you are the highest bidder. Login to your account to view past bids, manage bids, view watched lots, and favourite artists.

  • Yes. Our auction software allows you to set a maximum bid on any lot. The software will then bid on your behalf up to your maximum. If there are no competing bids, our platform will keep you at the lowest possible bid. Bidding progresses by the posted increment amounts.

  • This means that another bidder has set a maximum bid. The auction software will bid the next increment on their behalf up to their specified maximum.

  • Items in our online auctions close in a staggered format, meaning that one lot closes, then another, then another, usually every one minute.

    If there is a bid within the last five minutes of any lot, the timer resets to a five-minute countdown.

  • If there is a bid within the last five minutes of any lot, the timer resets to a five-minute countdown. The timer will keep resetting until there are no further bids.

  • Each lot is subject to a Buyer’s Premium of 15% on the hammer price.

  • Payment for purchases must be by cash, INTERAC direct debit (in-person clients only), bank draft, electronic transfer, or credit card. If paying by credit card, invoices are subject to a transaction fee 2.5%.

    Successful bidders will receive an invoice from our accounting team the day following the auction.

  • Purchases must be removed within 10 days of the date of sale. Pick up is available typically within the week following the auction. See each auction description for specific dates/times.

    All auction items may be picked up from our gallery location: 122 Prince William Street, Saint John NB.

  • Our auction house does not undertake packing or shipping, but there are a range of options available if you require shipping.

    Our auction clients often work with UPS Store #200 Saint John; they provide fully inclusive packaging, insuring, and shipping options: (506) 693-2679; store200@theupsstore.ca.

    We are happy to have your items ready for retrieval, packing, and shipping by a courier of your choice.

    Please note we will not be held responsible for the service or have any liability for providing this information or for any shipping arrangements made by the purchaser.

    Learn more about shipping options here.